Privacy Policy
Last Updated On: 20-Oct-2024
Effective Date: 20-Oct-2024
This Privacy Policy describes the policies of Annelien Pienaar Food Consultant, R560, Skeerpoort, Hartbeespoort, 0232, South Africa, email: info@annelienpienaar.co.za, phone: +27636888266, on the collection, use, and disclosure of your personal information when you use our website (https://annelienpienaar.co.za) (the “Service”). By accessing or using the Service, you are consenting to the collection, use, and disclosure of your information in accordance with this Privacy Policy. If you do not agree, please do not access or use the Service.
We may modify this Privacy Policy at any time without any prior notice and will post the revised Privacy Policy on the Service. The revised Policy will be effective 180 days after the revised Policy is posted. Your continued use of the Service after such time will constitute your acceptance of the revised Privacy Policy. We recommend that you periodically review this page for any updates.
Information We Collect
We collect and process the following personal information:
- Name
- Mobile number
- Date of Birth
- Residential Address
- Work Address
- Payment Information
Legal Basis for Processing (GDPR)
Under the GDPR, we must have a legal basis for processing your personal information. We rely on the following legal bases:
- Consent: Where you have given consent for processing your personal data for one or more specific purposes (e.g., marketing).
- Performance of a Contract: Where processing is necessary for the performance of a contract with you (e.g., managing customer orders or providing services).
- Legal Obligation: Where processing is necessary for compliance with legal obligations (e.g., tax or legal requirements).
- Legitimate Interests: Where processing is necessary for our legitimate interests, provided your rights do not override those interests (e.g., improving services, marketing).
How We Collect Your Information
We collect information about you in the following ways:
- Direct Collection: When you fill out a registration form or otherwise submit your personal information.
- Website Interaction: When you interact with our website, including through cookies (see our Cookie Policy for more details).
- Public Sources: Where applicable, we may collect information from publicly available sources in accordance with POPIA and GDPR.
Purpose of Collecting Your Information
We will use the personal information we collect for the following purposes:
- Marketing and Promotions
- Creating user accounts
- Testimonials
- Customer feedback collection
- Enforcing Terms & Conditions
- Processing payments
- Providing customer support
- Administrative purposes
- Targeted advertising
- Managing customer orders
- Ensuring site protection and security
- Enabling user-to-user comments
- Dispute resolution
- Managing user accounts
If we wish to use your personal information for purposes not listed above, we will seek your consent and only process your data for the agreed purposes unless otherwise required by law.
How We Share Your Information
We will not share your personal information with third parties without your consent, except in the following circumstances:
- Service Providers: We may share your information with service providers, including:
- Ad services
- Sponsors
- Marketing agencies
- Legal entities
- Analytics providers
- Data collection and processing services
- Legal Compliance: We may disclose your personal information to:
- Comply with applicable law, regulation, court order, or other legal process.
- Enforce agreements, including this Privacy Policy.
- Respond to claims that your use of the Service violates third-party rights.
In the event of a merger, acquisition, or sale of the Service, your information may be transferred to the new owner.
Data Transfers: If we transfer your personal data to third parties located outside of South Africa or the European Economic Area (EEA), we will ensure that appropriate safeguards are in place to protect your personal information, as required by POPIA and GDPR. This may include entering into data processing agreements that incorporate standard contractual clauses (SCCs) approved by the European Commission or other mechanisms permitted by applicable law.
Retention of Your Information
We will retain your personal information for as long as necessary to fulfil the purposes for which it was collected or as required by applicable law. Generally, we retain data for 90 days to 2 years after users terminate their accounts. We may retain certain information for longer if necessary for legal, reporting, or fraud prevention purposes. Anonymous or aggregated data may be stored indefinitely.
Your Rights Under POPIA and GDPR
Under both POPIA and GDPR, you have the following rights regarding your personal information:
- Right to Access: You may request access to your personal information.
- Right to Rectification: You may request corrections to any inaccurate or incomplete personal data.
- Right to Erasure (“Right to be Forgotten”): You may request the deletion of your personal information under certain conditions.
- Right to Restrict Processing: You may request that we limit how we process your personal data.
- Right to Object: You may object to the processing of your personal information for direct marketing purposes or based on legitimate interests.
- Right to Data Portability: You may request that we transfer your personal data to another entity, where applicable.
- Right to Withdraw Consent: You may withdraw your consent for processing at any time, without affecting the lawfulness of processing based on consent before its withdrawal.
- Right to Lodge a Complaint: Under GDPR, you have the right to lodge a complaint with the supervisory authority in your country if you believe your rights have been violated. In South Africa, complaints may be directed to the Information Regulator.
To exercise any of these rights, you can contact us at info@annelienpienaar.co.za. We will respond in accordance with the timelines set by applicable data protection laws.
Opt-Out from Marketing
You may opt-out of direct marketing communications or profiling for marketing purposes by contacting us at info@annelienpienaar.co.za.
Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience on our website. To learn more about how we use these and how you can control their use, please refer to our Cookie Policy.
Security
We take the security of your personal information seriously and implement reasonable technical and organisational measures to protect it from unauthorised access, misuse, or alteration. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee the absolute security of your data.
Data Transfers Outside of the EEA (GDPR)
When transferring personal data outside of the European Economic Area (EEA), we will ensure that the transfer is subject to appropriate safeguards as required by the GDPR. These may include transferring data to jurisdictions with adequate data protection laws or entering into legally binding agreements that meet GDPR standards, such as standard contractual clauses (SCCs).
Grievance and Data Protection Officer
If you have any concerns or questions regarding the processing of your personal information, you can contact our Data Protection Officer at:
Annelien Pienaar Food Consultant
R560, Skeerpoort, Hartbeespoort, 0232, South Africa
Email: info@annelienpienaar.co.za
We will address your concerns in accordance with applicable laws, including POPIA and GDPR.
