ANNELIEN PIENAAR · LEGAL INFORMATION

Website User Agreement

Terms and conditions for website users, customers, members and learners

Last updated: 9 September 2026

1. Acceptance of these terms

These terms govern your use of annelienpienaar.co.za and any related platforms, services, products, memberships, classes, courses, workshops, downloads, recipes and online shop functionality provided by Annelien Pienaar, Voedsel Konsultant.

By accessing the website, creating an account, buying a product, enrolling in a course or class, using a recipe, subscribing or interacting with the website, you agree to these terms. If you do not agree, please do not use the website or services.

2. Our services

The website may provide access to free and paid recipes, articles, newsletters, online classes, courses, workshops, downloadable materials, memberships, community or profile features, and a shop for physical and/or digital products.

We may change, update, replace, remove or discontinue any product, service, course, recipe, shop item or website feature at any time, subject to applicable law and any specific terms that apply to paid services.

3. Accounts, membership and passwords

• You are responsible for keeping your username and password confidential.
• You may not share paid membership, course or class access with another person unless we expressly allow this in writing.
• You must provide accurate information when registering, purchasing or enrolling.
• We may suspend or close an account where there is misuse, non-payment, sharing of login details, breach of these terms, unlawful conduct or security risk.

4. Purchases, pricing and payments

• Prices, product descriptions, availability and course/class details may change from time to time.
• Orders are subject to confirmation, successful payment and availability.
• Payments may be processed by third-party payment providers. Their terms may apply in addition to these terms.
• Delivery, collection, access periods, cancellation, refunds and returns may be subject to specific terms displayed at checkout, on the relevant product/course page, or communicated to you directly.
• Where digital content or online course access is provided immediately after purchase, cancellation or refund rights may be limited to the extent permitted by law.

5. Courses, classes, workshops and digital content

Course and class materials, videos, notes, recipes, downloads and related content are provided for the registered learner/customer only. Unless we give written permission, you may not copy, record, resell, publish, share, redistribute or make paid content available to others.

Live online classes, workshops or recordings may be hosted using third-party platforms or embedded video tools. Access may depend on internet connectivity, platform availability and your device setup.

In-person workshop cancellations are governed by our Returns & Cancellations policy: cancellations received in writing at least 7 days before the workshop receive credit towards the next available workshop. Later cancellations and non-attendance receive no refund or credit under our standard policy, subject to applicable consumer rights. This workshop rule is separate from terms for online learning and other purchases.

6. Recipes, food information and user responsibility

Recipes, food information, cooking guidance and course content are provided for educational and informational purposes. Results may differ depending on ingredients, equipment, skill level, altitude, substitutions and other factors.

You remain responsible for food safety, correct storage, preparation, hygiene, cooking temperatures, allergies, dietary restrictions and suitability for your own household or business context. Where you have a medical condition, allergy or special dietary need, consult a qualified health professional before relying on any recipe or food guidance.

7. Intellectual property and content use

All website content, recipes, course materials, class materials, videos, photographs, designs, downloads, text, branding, layout, databases and related materials are owned by or licensed to Annelien Pienaar unless otherwise stated.

• You may view and use content for your own personal, non-commercial purposes.
• You may not copy, scrape, publish, distribute, upload, sell, adapt or commercially exploit the content without written permission.
• Paid content, course materials, videos and recipes may not be shared in WhatsApp groups, social media groups, other websites, classes or training sessions without written permission.

8. User content, comments and reviews

If you submit comments, reviews, testimonials, photographs, questions, feedback or other content, you confirm that you have the right to submit it and that it is lawful, respectful and accurate. We may moderate, remove or refuse user content at our discretion.

By submitting user content, you grant us permission to use, display, reproduce and publish that content for website, service, marketing or support purposes, unless you specifically agree otherwise with us in writing.

9. Acceptable use of the website

• Do not use the website for unlawful, harmful, abusive, defamatory, obscene, discriminatory or fraudulent purposes.
• Do not attempt to hack, disrupt, overload, scan, scrape, reverse-engineer or interfere with the website or its security.
• Do not upload malware, spam, unauthorised advertising or content that infringes another person’s rights.
• Do not create false accounts, impersonate others, bypass access restrictions or share paid access.

10. Third-party services and links

The website may link to or integrate with third-party services such as payment gateways, hosting providers, courier services, embedded video platforms, social media platforms, analytics tools, newsletter platforms or learning tools. We are not responsible for the terms, availability, security or privacy practices of third-party services.

11. Security and availability

We take reasonable steps to keep the website secure and available, but we do not guarantee uninterrupted, error-free or secure access. The website may be unavailable because of maintenance, technical issues, hosting problems, third-party service interruptions or events outside our control.

12. Limitation of liability and indemnity

To the fullest extent permitted by law, you use the website, recipes, shop, courses, classes and content at your own risk. We are not liable for indirect, incidental, special or consequential loss, including loss of profit, business interruption, loss of data, failed recipes, unsuitable substitutions, or loss caused by your misuse of content or failure to follow safety instructions.

Nothing in these terms excludes liability that may not lawfully be excluded under applicable consumer protection or other laws.

13. Privacy and cookies

Your personal information is processed according to our Privacy Policy. Cookies and similar technologies are explained in our Cookie Policy. Both policies form part of the overall terms that apply to your use of the website.

14. Breach, suspension and cancellation

If you breach these terms, we may suspend or terminate access, cancel accounts, remove content, refuse orders, revoke membership/course access, or take further steps reasonably necessary to protect our rights, users, content and systems.

15. Governing law and contact details

These terms are governed by the laws of the Republic of South Africa. If you have any questions, contact support@annelienpienaar.co.za.